ZoneAlarm provides a great firewall product for free to home users, but what do you do when you run into problems? We will tell you about a few of the common technical issues and what you can do to try and resolve them.
One common problem with ZoneAlarm is that you cannot access the internet or emails after you have installed ZoneAlarm. If this is the case, it is recommended that you perform a clean uninstall of the ZoneAlarm program and then try to reinstall it. To do this, you will need to right-click on the ZoneAlarm uninstall icon and then select Properties. Add a space to the end of the executable name and then add "/clean" to the end of it. Run this program and if ZoneAlarm uninstalls successfully, you can go ahead and install a new copy of it.
If you have problems with the clean uninstall, you will need to reboot your computer into Safe Mode. Now you will want to delete the Zone Labs folder from Program Files and then delete the folder Zone Labs from HKEY_LOCAL_MACHINE in your Windows Registry. Now delete the files in C:\windows\internet logs\. Once this has been completed you will need to reboot your computer.
Now that you have successfully removed ZoneAlarm from your computer, you will need to go to the Zone Labs web site and download the installer for the product you need. Run the installation file to install the program into your computer again and your problems should now be resolved.
Sometimes when attempting to install ZoneAlarm you will get an invalid win32 application error. This is caused when the installation file downloaded is not complete. Check the size of the file to see if it is the same as the one provided from the site. If it is not, your internet connection has most likely timed out causing the file on your computer to be incomplete. To help prevent this from happening, install a download manager such as True Downloader that is available on the internet.
Another common problem is that you cannot access emails with outlook when using ZoneAlarm Pro with Norton Anti-virus. This is because the email scanning part of Norton is being blocked by the ZoneAlarm firewall and therefore is not allowing your emails to flow through. There are a couple of things that you can do to correct this issue. The first and easiest is to simply disable the email scanning option in Norton Anti-virus. If you would like to leave this activated you can check for any components of Norton in the Program Control of the firewall and be sure to check off access and server. Now you can restart Outlook and everything should work correctly.
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